Frequently Asked Questions!

Pre-Order Items

Plush Preorders are still on schedule to be sent out in July 2024. Plushies will be back up for orders in July 2024!

Orders inclusive of Pre-Order Products will be shipped out in 2 months unless specified!

Updates on when exactly the products will be sent out will be on my Instagram.

Shipping Duration

Please email chewzystore@gmail.com if you have any questions / concerns about your parcel.

Please note that our standard processing time is one ~ two weeks from the receipt of your order.

Singapore / Asia ( 7 ~14+ working days )
UK /EU / USA / Others ( 14 ~ 30+ working days)

delivery time is an estimate based on previous orders' average shipping time!

Tracking Info

All Tracked Orders can be tracked on SingPost

If you opted for tracked shipping during your checkout process, you will receive the tracking information in your email!

If you did not select tracked shipping unfortunately there is no way to track your order.

Please choose which shipment you want at your own risk!

Refund / Exchange Policy

As a small one-person business just starting out, I regret that I am unable to accept returns, refunds, exchanges, or cancellations once a purchase has been made. 

Please note that any orders returned to me will require a re-shipment fee to be paid before they can be shipped out again. Thank you for understanding!!!

  • I am not liable for any damages resulting from the use of our products.
  • I am not responsible for any damages that occur during the shipping process.
  • I do not offer any warranties or guarantees on our products.

I have the right to cancel and refund any order if I deem it necessary.

Product Info

Colors appear on screen may not be exact colors in real life!! Do check out my instagram if you want to see the items in action ૮₍ ˃ ⤙ ˂ ₎ა

All products in store are designed by chewzy.art!

Where do you ship from?

Unless specified, all orders will be fulfilled in Singapore! ૮꒰˶ ᷇ 𖥦 ᷆ ˵꒱ა

Terms of Service

by purchasing from @chewzy.art , you agree to the following terms & conditions :

Shipping
Orders may take up to 1 week to be processed.
Updates on orders being dropped off at the Post Office will be on my Instagram chewzy.art

I am not liable for any lost or damaged mail when it is in the hands of Singpost.

Customs & Import Taxes
For international customers, do take note of the custom and import fees that may occur. I will not be responsible for any delays or extra costs incurred.

Intellectual Property Rights

  • All of the artwork, designs, and products on our website are drawn by me and is @chewzy.art's intellectual property.
  • You may not reproduce, copy, distribute, or sell any of our artwork or designs without my permission.

Thank you for reading this thru!!! This is my first time doing these, so please be patient with me. Happy shopping :3 <3

Please email chewzystore@gmail.com if you have any questions / concerns about your parcel.